Returns Policy
Please contact us within 14 days of receiving your order if you have any questions or are in any way not satisfied with your order.
Customer will be responsible for return shipping.
All returns, refunds, or exchanges are subject to review on a case by case basis to insure that you are given the personal attention that you deserve.
We are NOT responsible for any damage caused by the shipping carrier, however we may be able to assist in the claim process.
We are also NOT responsible for any damage caused to your order as a result of severe weather. If temperatures near you are below 45℉ we highly recommend adding a Heat Pack to your order.
If temperatures where you live will be much lower than 20℉ even heat packs may not work.
You should expect to receive your refund within four weeks, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping Schedule and Cut-Off Time
We carefully package and ship all orders every Tuesday to ensure timely delivery.
Please be aware that our shipping cut-off is 7:00 am on Tuesdays. Any orders received after this time will be shipped on the following Tuesday.
When you place an order, we will estimate delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.